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Our California Lemon Law was designed to protect consumers' rights over the purchase or lease of a new motor vehicle that does not conform to the manufacturer’s warranty after a “reasonable” number of repair attempts, or after an unreasonable number of days in the dealers shop for repairs.
Thousands of frustrated consumers trade-in their vehicles each year to car dealerships due to repeated repair attempts, breakdowns, and fear of
“the next time” the vehicle fails or malfunctions. Car dealerships often prey on these consumers by offering-up sales lines like “we will get you out of your car”, which is nothing more than the dealership selling another vehicle, and taking the consumers in trade to make yet another sale.
The unknowing consumer often loses thousands of dollars in the dealership's “goodwill” trade-in “offer”.
In worse-case scenarios, the consumer loses all equity in his/her trade in, or worse yet owes more than his/her trade-in vehicle is appraised-for, with the dealership carrying over the “negative equity” into the next sales contract!
It is vitally important for consumers to realize that the car dealership is not responsible for buying back or replacing a consumer’s vehicle that turns out to be a “lemon”.
The dealership’s responsibility in their franchise agreement is simply to repair vehicles’ to conform to the manufacturer’s warranty.
The manufacturer is the party that is ultimately responsible for repurchasing or replacing a “lemon” vehicle.
All too often consumers waste valuable time and effort asking the dealer to buy-back or replace their vehicle, much to their growing frustration.
So what do you do if you think your vehicle is a lemon? California’s Lemon Law is consumer-friendly, which means you can go directly to a Lemon Law Attorney for legal representation and “get out” of your “lemon”.
California’s Lemon Law even has a “attorneys fees” provision! A Lemon Law claim settled or “won” by an attorney for a consumer can accomplish 2 goals: One, the vehicle is repurchased by the manufacturer and monies invested refunded, less a “mileage offset” (or in some cases a new replacement vehicle).
Two, the vehicle’s title is “branded” to identify it as a Lemon Law repurchase by the vehicle’s manufacturer.
Our California Lemon Law has been around a long time, and countless thousands of consumers have taken advantage of it.
With the California Lemon Law, the expression “a little knowledge goes a long way” is very appropriate.
Read through the pages of this website and take a closer look . . .
Automobile Manufacturer’s
“solutions”, “offers”, “settlements”, and “releases”
The consumer will often call the manufacturer’s
“customer assistance center” or other facility offered by the
manufacturer via an “800” number to “assist” in resolving
the customer’s request for help, or a repurchase or new
replacement vehicle under the California Lemon Law statute.
It is vitally important to know that these “customer assistance
centers” are staffed by people who are typically recording your
conversation for “quality control purposes.” The recording can
potentially be used against the consumer in a later Arbitration or
legal action depending upon the content of the recording – that is
– if it benefits the manufacturer’s position. You should
consider telling the customer assistance center representative that
you intend to record the conversation as well, so both parties have
a record of what was said.
In dealing with these “customer assistance centers,” the
consumer is often given a “case number”. Do not be misled by the
word “case” or “case number!”. It is not a legal Lemon Law
case, as you might think. It is simply a reference
number used to retrieve information on your past call(s) into
the “customer assistance center” when calling in again the next
time.
Often the agent at the customer assistance center will “offer”,
“settlement”, or a “solution” to the consumer’s request
for repurchase or replacement of their defective vehicle by offering
a Service Contract, Extended Warranty, the return of a few monthly
car payments, or other “resolutions” to the consumer’s request
for California “lemon law” assistance and protection. These
“offers” are often accompanied by a “release” or
“settlement release” form that forever releases the manufacturer
from any legal responsibility to you for current or future problems
you may encounter with your vehicle. These "offers" and
"resolutions" do not comply with California state lemon
law requirements in any way or fashion. Car owner beware! The
manufacturer has no “rule book” to follow when dealing
one-on-one with a consumer, so don’t “assume” that an
“offer” is complying with the lemon law! Any “offer” could
fall very well short of a consumer may be due under our lemon law.
Some customer assistance centers will simply “re-direct” the
customer back to their selling dealer to get another repair. Others
will “inform” the customer that the customer assistance center
will “contact” the repairing dealership. This often simply leads
to another repair visit, with no satisfaction to the consumer for
their defective vehicle. Some consumers have likened this to the
“merry-go-round” syndrome. The consumer does not like the
“ride” and “wants to get off”.
You don't have to deal with any of this nonsense. Simply call our
offices at 1-800-CA-LEMON (1-800-225-3666) to speak to one of the
professionals at our law firm for immediate help.
SE
HABLA ESPANOL
LA OFICINA LEGAL MAS GRANDE
DE CALIFORNIA DE LEY DE LIMON
1-877-355-4666
1-877-EL-LIMON
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